2023/24 SEASON TICKET FAQS

Monday 15 May: Renewal / move / upgrade window opens for 2022/23 Season Ticket Members
Monday 5 June: Castle Club Pre-Sale
Monday 12 June: Public Sale

Entry to one home Scottish Building Society pre-season fixture

Entry to nine home regular season BKT United Rugby Championship fixtures

Entry to two home regular season EPCR Challenge Cup home fixtures

Priority access to reserve your ticket(s) to the 1872 Cup fixture at BT Murrayfield as part of your membership, as well as access to purchase additional tickets before the public sale

Play-offs/finals are not included in membership. Members will have first access to a pre-sale window to purchase match tickets for any play-off fixtures before the public sale

Yes, two regular season EPCR Challenge Cup fixtures are included in your 2023/24 Season Ticket Membership. Knock-out stages are not included within the Season Ticket Membership but you will have priority access to buy tickets for these matches where appropriate.

*All 2023/24 Season Ticket Memberships are subject to a £5 order processing fee.

Edinburgh Rugby will apply a non-refundable booking fee per ticket / season pass to cover the overheads associated with the processing and issuing of tickets.

These fees will be added to bookings at the point of payment.

The easiest and quickest way to renew is online.

To renew, sign in to your Scottish Rugby Online Ticket Centre account using your login and password.

Here you will have a new notification ‘You have season passes available Edinburgh Rugby Season 2023/24 – Buy Now’. Click ‘Buy Now’

For guidance on accessing your online account please visit our FAQs page How do I access my Account Online?

You can find instructions on how to renew your Season Ticket Membership here: How to Renew.

Yes.

No, your season ticket(s) will not automatically renew. To purchase your season ticket renewal please follow the steps here: How to Renew.

Season Ticket Members will be able to renew, move or upgrade their current membership between Monday 15 May and Sun 4 June 23.59. After this time memberships will go on pre-sale to Castle Club Members.

Any Season Ticket Memberships not renewed by Sunday 4 June will then be made available to Castle Club Members and Multiple Match Ticket Purchasers during their relevant pre-sale windows.

Tickets will then go on public sale on Monday 12 June subject to availability.

Yes, you can renew multiple Season Tickets.

In order to be able to pay for another supporter’s season renewal you need to have been granted permission to “Manage” their account.  You can request this permission within your network and once this has been accepted by the other members you will be able to see their renewal within your account and pay for it. For step by step instructions on how to do this please visit ASK Scottish Rugby.

In our continuous endeavour to provide our fans with the best possible customer experience, both as a member but also on a match day, each season ticket members are required to have their Season Ticket in their own name.

Updating this information will ensure:

• All members can utilise their benefits more efficiently and quickly.
• All members will have their own ticketing account, meaning our Customer Services can action any specific requests immediately, removing any time delays caused by having to communicate through the lead purchaser.
• We can communicate with all members regarding their account, match day information, invitations to member events and important club updates and minimise the risk of these being missed.
• Each and every member will be issued a Membership in their own name.
• We can provide digital season ticket membership cards for each member to store in their own digital wallet
• We can keep delivering safe events by having a better understanding of who is in the stadium on match days
• We can have a better understanding of our Season Ticket Member demographics and can tailor member benefits and events accordingly.
• Season Ticket Membership categories will be assigned correctly, for example if you are an Adult purchasing for a Senior their details should be listed

Each member must have their own ticketing account to be able to assign a season ticket to them. If they need to create an account, please find instructions on how to register and activate an account here: How do I create/activate my account?

If the assignee already has a Scottish Rugby ticketing account and cannot locate their client reference number please find guidance here on how to find this.

We would also suggest you add each assignee to your network through your ticketing account, this enables you to purchase for them in future and assign the tickets to their individual ticketing accounts. To find out how to do this, please visit: My Network.

For answers to other frequently asked questions please visit Ask Scottish Rugby.

If you wish to purchase additional season tickets during your renewal window, you will need to contact the customer services team BEFORE you renew your season ticket.

You can contact them on 0131 378 1600, 10am-4pm Monday-Tuesday, Thursday-Friday.

It should be noted that each member must have their own ticketing account to you will be able to assign a season ticket to them. If they need to create an account, please find instructions on how to register and activate an account here: How do I create/activate my account?

If the assignee already has a Scottish Rugby ticketing account and cannot locate their client reference number please find guidance here on how to find this.

If you are interested in upgrading/moving the location of your Season Ticket, contact the Customer Service team BEFORE you renew your season ticket to discuss availability . You can contact them on 0131 378 1600, 10am-4pm Monday-Tuesday, Thursday-Friday.

There are FOUR ticket types.

• Adult – Aged 16+
• Concession – Aged 60+. New seniors will be required to provide proof of age and must be over 60 from 1 August 2023
• Student – Students must be able to provide a valid student card that covers the 2023/24 season
• Burgh Juniors (U16) – Aged 15 or under as of 1 August 2023. Proof of age must be available upon request.

All Season Ticket Memberships will be offered at the ticket type you held in season 2022/23 when you log in to renew.

When you add the Membership to your basket you will then have the option to select the correct ticket type from a drop-down menu. If you require a different ticket type for this season you MUST change it at this stage. This is the same process used when purchasing tickets for the recent knock-out fixtures.

For further guidance please visit: How to Renew. Or contact the Customer Service team by emailing: [email protected]

Please contact our Customer Services team by emailing [email protected] and include your Membership ID, as this will allow us to cancel any unwanted tickets.

Please get in touch with them as soon as possible to provide the best availability to other supporters who may want to move seats or purchase additional seated tickets.

Members have two options for payment:

• Debit / Credit Card
• Direct Debit

DIRECT DEBIT

Anyone who purchases before Sunday 30 July can pay in four equal instalments on 7 August, 7 September, 9 October and 7 November.

Anyone who purchases before Wednesday 30 August can pay in three equal instalments on 7 September, 9 October and 7 November.

Members who wish to pay by card should ensure the account information is correct and the address and contact details match those registered to the card.

If you were a 22/23 Castle Club member, you will have a priority window in which to log in online and secure your season ticket.

You must ensure you are logged into the account with your membership on it to be able to access your sale. Once logged in you will be able to select your seats from the available seats.

We strongly advise you check you can access the correct account prior to the sale window opening to avoid any delay in securing your seat on the day.

To check you are in the correct account, please check the client reference number under your name online matches your membership number on your communication from us. If you need any further assistance with accessing the correct account, please get in touch with the Customer Services team.

Yes, you can purchase multiple season tickets if availability allows.

In our continuous endeavour to provide our fans with the best possible customer experience, both as a member but also on a match day, each Season Ticket holder will now be required to have their Season Ticket in their own name.

If you are purchasing more than one Season Ticket for yourself and your family/friends, you must assign each ticket to an individual Online Ticketing Account. For instructions on how to reassign please visit How do I assign when purchasing tickets/passes?

To book a Season Ticket Membership for the Wheelchair Terrace please contact the Ticket Centre. You can contact them on 0131 378 1600, 10am-4pm Monday-Tuesday, Thursday-Friday.

If you require an accessible seat, when purchasing your Season Ticket Membership please contact the Ticket Centre to discuss requirements and availability. You can contact them on 0131 378 1600, 10am-4pm Monday-Tuesday, Thursday-Friday.

Blue Badge holder parking will be in Saughtonhall Car Park on matchday with access via Saughtonhall Bridge. Blue Badge parking MUST be PRE-BOOKED. Season Ticket holders wishing to request a reserved season Blue Badge parking pass should email [email protected].