22/23 SEASON TICKET FAQS

GENERAL

  • What is the sales timeline?

    Fri 27 May: Renewals open
    Mon 13 June to Sunday 19 June: Move/Upgrade
    Thurs 23 June: Castle Club / Founder’s Club Pre-Sale
    Mon 27 June: Public Sale

  • What fixtures are included in a 2022/23 Season Ticket?

    Entry to one home Pre-Season fixture at DAM Health Stadium

    Entry to nine home regular season United Rugby Championship fixtures at DAM Health Stadium

    Entry to two home regular season Heineken Champions Cup home fixtures at DAM Health Stadium

    Priority access to reserve your ticket(s) to the 1872 Cup fixture at BT Murrayfield as part of your membership, as well as access to purchase additional tickets before the public sale

    Play-offs/finals are not included in membership. Members will have first access to a pre-sale window to purchase match tickets for any play-off fixtures before the public sale

  • Are Heineken Champions Cup fixtures included in my Season Ticket?

    Yes, two regular season Heineken Champions Cup fixtures are included in your 2022/23 Season Ticket Membership. Knock-out stages are not included within the Season Ticket Membership but you will have priority access to buy tickets for these matches where appropriate.

  • How much do Season Tickets cost?

HOW TO RENEW A SEASON TICKET

  • How do I renew my Season Ticket?

    The easiest and quickest way to renew is online.

    • To renew, sign in to your Scottish Rugby Online Ticket Centre account using your login and password.
    • Here you will have a new notification ‘You have season passes available Edinburgh Rugby Season 2022/23 – Buy Now’. Click ‘Buy Now’
    • For guidance on accessing your online account please visit our FAQs page How do I access my Account Online?
    • You can find instructions on how to renew your Season Ticket Membership here: How to Renew.
  • Can I renew the same seat I had in the 2021/22 season?

    Yes.

  • I paid for my 2021/22 Season Ticket by direct debit - will it auto-renew for the 2022/23 season?

    No, due to updated ticket types, your season ticket(s) will not automatically renew. To purchase your season ticket renewal please follow the steps here: How to Renew.

  • How long do I have to renew my 2021/22 Season Ticket?

    Season Ticket Members will be able to renew their current membership between Friday 27 May and Monday 13 June. After this time we will begin the move/upgrade process.

  • What happens if I don’t renew my Season Ticket before Monday 13 June?

    Any Season Ticket Memberships that are not renewed by Monday 13 June will then be made available to Season Ticket Members who have applied to change their seats.

    Season Ticket Memberships will then go on pre-sale to 2021/22 Castle and Founders Club Members (Monday 27 June) and will finally go on public sale Monday 4 July, subject to availability.

  • Can I renew multiple Season Tickets?

    Yes, you can renew multiple Season Tickets.

  • Do I need to register multiple members to my renewed Season Ticket immediately?

    Members can renew their current number of season tickets without providing multiple user details at the point of purchase, however additional members will need to register their details for their season ticket to be activated in advance of the new season start.

    If the season ticket hasn’t been activated by the beginning of the season, any additional unregistered season tickets will be cancelled and refunded to the lead purchaser.

  • What happens if I don’t assign the Season Tickets(s)?

    If you have renewed multiple season tickets and these have not been assigned to the correct user and then activated by the beginning of the season, any additional unregistered season tickets will be cancelled and refunded to the lead purchaser.

  • Why do I need to register multiple members?

    In our continuous endeavour to provide our fans with the best possible customer experience, both as a member but also on a match day, each season ticket member will now be required to have their Season Ticket in their own name.

    This does not and will not impact on your ability to continue to pay for the Season Tickets you currently pay for on behalf of others. This will ensure however that members currently without an account are officially recognised as members for the first time.

    As a season ticket member, you are now able to update this information ahead of renewals going on public sale. Please note when Season Tickets go on public sale, it will be a requirement as part of the purchasing process to update this information.

    Updating this information will ensure that:

    • All members can utilise their benefits more efficiently and quickly.
    • All members will have their own ticketing account, meaning our Customer Services can action any specific requests immediately, removing any time delays caused by having to communicate through the lead purchaser.
    • We can communicate with all members regarding their account, match day information, invitations to member events and important club updates and minimise the risk of these being missed.
    • Each and every member will be issued a Membership in their own name.
    • We can provide digital season ticket membership cards for each member to store in their own digital wallet
    • We can keep delivering safe events by having a better understanding of who is in the stadium on match days
    • We can have a better understanding of our Season Ticket Member demographics and can tailor member benefits and events accordingly.
    • Season Ticket Membership categories will be assigned correctly, for example if you are an Adult purchasing for a Senior their details should be listed

    To assign your additional Season Tickets, please email ticket.centre@sru.org.uk and provide the seat number, name, and client reference number of the individuals that you would like to have each of your season tickets assigned to.

    Each member must have their own ticketing account to be able to assign a season ticket to them. If they need to create an account, please find instructions on how to register and activate an account here: How do I create/activate my account?

    If the assignee already has a Scottish Rugby ticketing account and cannot locate their client reference number please find guidance here on how to find this.

    We would also suggest you add each assignee to your network through your ticketing account, this enables you to purchase for them in future and assign the tickets to their individual ticketing accounts. To find out how to do this, please visit: My Network.

     

    For answers to other frequently asked questions please visit Ask Scottish Rugby.

  • I wish to purchase additional Season Tickets for the 2022/23 season ahead of public sale, how do I do this?

    Unfortunately, this is not possible.

    Allocation of Season Ticket Memberships are subject to availability and will go on sale to Castle and Founders Club Members after current Season Ticket Members have had the chance to renew / upgrade for 2022/23. If you also hold one of these memberships, you will be able to purchase additional season tickets during that pre-sale window.

    Subject to availability, Season Ticket Memberships will then go on public sale.

    To proceed with the booking each season ticket must be assigned to an individual member. To do this please click the ‘reassign’ button on the tickets in your basket. Here you will be asked to enter the details of the person you wish to assign the season ticket seat to. For instructions on how to reassign please visit How do I assign when purchasing tickets/passes?

HOW TO UPGRADE / CHANGE YOUR SEASON TICKET MEMBERSHIP

  • I am an existing Season Ticket Member, how do I upgrade my Season Ticket (change the location of my seat / upgrade from a standing season ticket to a seat)?

    If you are interested in upgrading/moving the location of your Season Ticket, please complete THIS FORM before Sunday 12 June. If your criteria matches the options we have available, we will contact you between Monday 13 – Friday 20 June.

    Please note, completing this form DOES NOT RENEW YOUR SEASON TICKET! Please ensure that you still renew your current season ticket during the renewal window as we cannot move you unless you have renewed.

  • What are the 'ticket types'?

    There are FOUR ticket types.

    Adult – Aged 16+
    Concession – Aged 60+. New seniors will be required to provide proof of age and must be over 60 from 1 August 2022
    Student – Students must be able to provide a valid student card that covers the 2022/23 season
    Burgh Juniors (U16) – Aged 15 or under as of 1 August 2022. Proof of age must be available upon request

  • Why have the ticket types changed?

    This season the ticket types have been amended to suit our audience and benefits better.

    People aged 16 and over will be classed as an adult student going forward, depending on their circumstances.

    Those over 60 can purchase concession tickets at a reduced price.

    The ‘Student’ ticket type now includes all those in full time education, regardless of age, however you must be able to provide a valid student card.

    We have introduced a new ticket type for 2022/23 – the Burgh Juniors Season Ticket – this is for all those who are aged 15 or under as of 1 August 2022. We have lowered the age of this ‘ticket type’ to allow us to tailor the product better to the specific audience.

  • How do I ensure my ticket type is correct when renewing?

    All Season Ticket Memberships will be listed as ‘adult’ when you login to your account to renew.

    When you add the Membership to your basket you will then have the option to select the correct ticket type from a drop-down menu. This is the same process used when purchasing tickets for the recent knock-out fixtures.

    For further guidance please visit: How to Renew. Or contact the Customer Service team by emailing: ticket.centre@sru.org.uk

  • I wish to reduce the quantity of Season Tickets I have for the 2022/23 season, how do I do this?

    Please contact our ticket office by emailing ticket.centre@sru.org.uk and include your Membership ID, as this will allow us to cancel any unwanted tickets.

HOW TO PURCHASE A SEASON TICKET MEMBERSHIP

  • How can I pay for my Season Ticket?
    • Members have two options for payment:
      • Debit / Credit Card
      • Direct Debit

    Existing members who purchase by Direct Debit before Tuesday 21 June will have payments taken in four equal instalments on 6 July, 8 August, 6 September and 6 October.

    New members who wish to pay by Direct Debit should purchase before Sunday 24 July to pay in four equal instalments on 8 August, 6 September, 6 October and 7 November.

    Members who wish to pay by card should ensure the account information is correct and the address and contact details match those registered to the card. Please note, if you chose to pay by card, the season ticket membership will not automatically renew next year.

  • I have unused credit in my account from 19/20 Season Tickets / the Cardiff fixture / Ticket Exchange – what will happen to it?

    All credits have been collated and are now in the accounts of the assigned purchaser – it is only possible to spend your own credits/money.

    Any credits not used by Sunday 13 June will be refunded. We will be in touch to arrange this.

  • Can I use my credit alongside the Direct Debit scheme?
  • I am a Castle Club/Founders Club member, how do I purchase?

    If you are a member of the Castle Club or Founders Club, you will have a priority window in which to log in online and secure your season ticket.

    You must ensure that you are logged into the account with your membership on it to be able to access your sale. Once logged in you will be able to select your seats from the available seats.

    We strongly advise you check that you can access the correct account prior to the sale window opening to avoid any delay in securing your seat on the day.

    To check you are in the correct account, please check the client reference number under your name online matches your membership number on your communication from us. If you need any further assistance with accessing the correct account, please get in touch with the Customer Services team.

  • Can I purchase and multiple Season Tickets.

    Yes, you can purchase multiple season tickets if availability allows.

    In our continuous endeavour to provide our fans with the best possible customer experience, both as a member but also on a match day, each Season Ticket holder will now be required to have their Season Ticket in their own name.

    If you are purchasing more than one Season Ticket for yourself and your family/friends, you must assign each ticket to an individual Online Ticketing AccountFor instructions on how to reassign please visit How do I assign when purchasing tickets/passes?

  • Do I need to register multiple members to my purchased Season Ticket immediately?

    Supporters can purchase multiple season tickets without providing multiple user details at the point of purchase, however additional members will need to register their details for their season ticket to be activated in advance of the new season start.

    If the season ticket hasn’t been activated by the beginning of the season, any additional unregistered season tickets will be cancelled and refunded to the lead purchaser.

  • What happens if I don’t assign the Season Tickets(s)?

    If you have purchased multiple season tickets and these have not been assigned to the correct user and then activated by the beginning of the season, any additional unregistered season tickets will be cancelled and refunded to the lead purchaser.

  • Why do I need to register multiple members?

    In our continuous endeavour to provide our fans with the best possible customer experience, both as a member but also on a match day, each season ticket member will now be required to have their Season Ticket in their own name.

    This does not and will not impact on your ability to continue to pay for the Season Tickets you currently pay for on behalf of others. This will ensure however that members currently without an account are officially recognised as members for the first time.

    As a season ticket member, you are now able to update this information ahead of renewals going on public sale. Please note when Season Tickets go on public sale, it will be a requirement as part of the purchasing process to update this information.

    Updating this information will ensure that:

    • All members can utilise their benefits more efficiently and quickly.
    • All members will have their own ticketing account, meaning our Customer Services can action any specific requests immediately, removing any time delays caused by having to communicate through the lead purchaser.
    • We can communicate with all members regarding their account, match day information, invitations to member events and important club updates and minimise the risk of these being missed.
    • Each and every member will be issued a Membership in their own name.
    • We can provide digital season ticket membership cards for each member to store in their own digital wallet
    • We can keep delivering safe events by having a better understanding of who is in the stadium on match days
    • We can have a better understanding of our Season Ticket Member demographics and can tailor member benefits and events accordingly.
    • Season Ticket Membership categories will be assigned correctly, for example if you are an Adult purchasing for a Senior their details should be listed

    To assign your additional Season Tickets, please email ticket.centre@sru.org.uk and provide the seat number, name, and client reference number of the individuals that you would like to have each of your season tickets assigned to.

    Each member must have their own ticketing account to be able to assign a season ticket to them. If they need to create an account, please find instructions on how to register and activate an account here: How do I create/activate my account?

    If the assignee already has a Scottish Rugby ticketing account and cannot locate their client reference number please find guidance here on how to find this.

    We would also suggest you add each assignee to your network through your ticketing account, this enables you to purchase for them in future and assign the tickets to their individual ticketing accounts. To find out how to do this, please visit: My Network.

    For answers to other frequently asked questions please visit Ask Scottish Rugby.

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