2024/25 Season Ticket Membership FAQs

Monday 29 April 10am → Renewals, moves, upgrades open

Monday 20 May 10am → Renewals, moves, upgrades closes

Friday 24 May, 4pm → Castle Club pre-sale opens (non-renewed seats released)*

Monday 27 May, 10am → Castle Club pre-sale closes

Tuesday 28 May, 10am → General sale

*23/24 Season Ticket Holders can still renew, move or upgrade their membership once the Castle Club pre-sale opens, however, it is not guaranteed that it will be possible to renew in the same seat/standing location.

Access to one home Scottish Building Society pre-season fixture

Entry to nine home regular season BKT United Rugby Championship regular season fixtures

Entry to two home regular season European pool-stage home fixtures

Priority access to reserve your ticket(s) to the 1872 Cup fixture at Scottish Gas Murrayfield as part of your membership, as well as access to purchase additional tickets before the public sale.

Play-offs/finals are not included in membership. Members will have first access to a pre-sale window to purchase match tickets for any play-off fixtures before the public sale

Yes, two regular-season European fixtures are included in your 2024/25 Season Ticket Membership.

Knock-out stages are not included within the Season Ticket Membership but you will have priority access to buy tickets for these matches where appropriate.

*All 2024/25 Season Ticket Memberships are inclusive of a £5 order processing fee.

Save on average up to 30% (all categories) compared to buying on a match-by-match basis

Match ticket for the Scottish Building Society pre-season friendly against Gloucester on Friday 13 September, kick-off 7.30pm

Nine regular season BKT United Rugby Championship games

Two regular season European games

Interest-free direct debit payment plan over four or three payments*

First access to renew, move or upgrade your Season Ticket for the 2025/26 season

Priority access to reserve or upgrade your ticket(s) to the 1872 Cup fixture at Scottish Gas Murrayfield as part of your membership, as well as access to purchase additional tickets

Priority access to buy match tickets for BKT United Rugby Championship and European knock-out fixtures

Ticket Exchange scheme for sold out games you cannot attend

Easily and fully transferable memberships – send to a friend or family member if you can’t make a game (just remember to ask them to send it back to you!)

Priority access to buy tickets to Glasgow Warriors v Edinburgh in the 1872 Cup at Scotstoun Stadium

Early access to the digital matchday programme delivered direct to your inbox ahead of each home game

BKT URC digital fixture list available to download to your calendar

Invitation to at least one exclusive Season Ticket Member event

Digital Season Ticket Card

Automatic entry to win a signed 2024/25 match jersey

The easiest and quickest way to renew is online.

To renew, sign in to your Scottish Rugby Online Ticket Centre account using your login and password.

Here you will have a new notification ‘You have season passes available Edinburgh Rugby Season 2024/25 – Buy Now’. Click ‘Buy Now’

For guidance on accessing your online account please visit our FAQs page How do I access my Account Online?

You can find instructions on how to renew your Season Ticket Membership here: How to Renew.

Yes.

2023/24 Season Ticket Members can renew their existing space during the renewal window (29 April – 20 May), after this point, all non-renewed spaces will be made available to Castle Club Members, and then put on general sale.

No, your season ticket(s) will not automatically renew. To renew your season ticket please follow the steps here: How to Renew.

You will have the option to turn on auto-renew for the 2025/26 season at the point of purchase.

Season Ticket Members will be able to renew, move or upgrade their current membership between Monday 29 April, 10am and Monday 20 May, 10am. After this time memberships will go on pre-sale to Castle Club Members.

23/24 Season Ticket Members will still be able to renew, move or upgrade once the Castle Club pre-sale opens, however, it is not guaranteed they will be able to renew their 23/24 space

Any Season Ticket spots not renewed by Monday 20 May (10am) will be made available to Castle Club Members during their pre-sale window.

Tickets will then go on public sale on Tuesday 28 May subject to availability.

Yes, you can renew multiple Season Tickets.

Please note: if you wish to purchase multiple season tickets on behalf of others, you must have set up your Network to be able to see all of the passes under your account.

For more information on My Network and managing privileges please see How to Set Up ‘My Network’.

If you wish to purchase additional season tickets during your renewal window, please contact the Customer Services team BEFORE you renew your season ticket to discuss options and availability.

Each member must have their own ticketing account to be able to assign a season ticket to them. If they need to create an account, please find instructions on how to register and activate an account here: How do I create/activate my account?

If the assignee already has a Scottish Rugby ticketing account and cannot locate their client reference number please find guidance here on how to find this.

We would also suggest you add each assignee to your network through your ticketing account, this enables you to purchase for them in future and assign the tickets to their individual ticketing accounts. To find out how to do this, please visit: My Network.

For answers to other frequently asked questions please visit Ask Scottish Rugby.

In our continuous endeavour to provide our fans with the best possible customer experience, both as a member and on a match day, each season ticket member must have their Season Ticket in their own name.

This does not impact your ability to continue to pay for Season Tickets on behalf of others. This will ensure however that all members are officially recognised as individual members.

Updating this information will ensure that:

• All members can utilise their benefits more efficiently and quickly.
• All members will have their own ticketing account, meaning our Customer Services team can action any specific requests immediately, removing any time delays caused by having to communicate through the lead purchaser.
• We can communicate with all members regarding their account, match day information, invitations to member events and important club updates and minimise the risk of these being missed.
• Every member will be issued a Membership in their own name.
• We can keep delivering safe events by having a better understanding of who is in the stadium on match days
• We can have a better understanding of our Season Ticket Member demographics and can tailor member benefits and events accordingly.
• Season Ticket Membership categories will be assigned correctly, for example if you are an Adult purchasing for a Senior their details should be listed

If you are interested in upgrading/moving the location of your Season Ticket, contact the Customer Services team BEFORE you renew your season ticket to discuss availability. You can contact them on 0131 378 1600, 10am-4pm Monday-Tuesday, Thursday-Friday.

There are FOUR ticket types:

Adult – Aged 16+ as of 1 August 2024

Concession – Aged 60+. New seniors will be required to provide proof of age and must be over 60 as  of 1 August 2024

Student – Students must be able to provide a valid student card that covers the 2024/25 season

Burgh Juniors (U16) – Aged 15 or under as of 1 August 2024. Proof of age must be available upon request.

All Season Ticket Memberships will be offered at the ticket type you held in season 2023/24 when you log in to renew.

When you add the Membership to your basket you will then have the option to select another ticket type from a drop-down menu. If you require a different ticket type for this season you MUST change it at this stage. This is the same process used when purchasing tickets for the recent knock-out fixtures.

For further guidance please visit: How to Renew. Or contact the Customer Services team by emailing: [email protected]

Please contact our Customer Services team by emailing [email protected] and include your Membership ID, as this will allow us to cancel any unwanted tickets.

Please get in touch with them as soon as possible to provide the best availability to other supporters who may want to move seats or purchase additional seated tickets.

Supporters have two options for payment:

• Debit / Credit Card
• Direct Debit

Anyone who purchases before Sunday 30 June can pay in four equal instalments on Monday 8 July, Thursday 8 August, Monday 9 September, Tuesday 8 October.

Anyone who purchases before Wednesday 31 July can pay in three equal instalments on Thursday 8 August, Monday 9 September, Tuesday 8 October.

Members who wish to pay by card should ensure the account information is correct and the address and contact details match those registered to the card.

Edinburgh Rugby apply a non-refundable order processing fee per match ticket/season ticket to cover the overheads associated with the processing and issuing of tickets.

These fees will be added to bookings at the point of payment.

From ticketing Terms & Conditions

4.3 Children under the age of two (2) will be admitted to the Stadium for Matches free of charge if they are accompanied by an adult with a valid Ticket for the same Match. Children aged two (2) or over must have a valid Ticket and be accompanied by an adult with a valid Ticket for the same Match. Persons under the age of 14 must be accompanied by a parent or guardian.

If you were a 2023/24 Castle Club member, you will have a priority window in which to log in online and purchase a season ticket.

You must ensure you are logged into the account with your membership on it to be able to access your sale. Once logged in you will be able to select your seats from the available seats.

We strongly advise that you check you can access the correct account prior to the sale window opening to avoid any delay in securing your seat on the day.

To check you are in the correct account, please check the client reference number under your name online matches your membership number on your communication from us. If you need any further assistance with accessing the correct account, please get in touch with the Customer Services team.

Yes, you can purchase multiple season tickets if availability allows.

In our continuous endeavour to provide our fans with the best possible customer experience, both as a member but also on a match day, each Season Ticket holder will now be required to have their Season Ticket in their own name.

If you are purchasing more than one Season Ticket for yourself and your family/friends, you must assign each ticket to an individual Online Ticketing Account. For instructions on how to reassign please visit How do I assign when purchasing tickets/passes?

To book a Season Ticket Membership for the Wheelchair Terrace please contact the Customer Services team. You can contact them on 0131 378 1600, 10am-4pm Monday-Tuesday, Thursday-Friday.

If you require an accessible seat, when purchasing your Season Ticket Membership please contact the Customer Services team to discuss requirements and availability. You can contact them on 0131 378 1600, 10am-4pm Monday-Tuesday, Thursday-Friday.

Blue Badge holder parking will be in Saughtonhall Car Park on matchday with access via Saughtonhall Bridge. Blue Badge parking MUST be PRE-BOOKED. Season Ticket holders wishing to request a reserved season Blue Badge parking pass should email [email protected].

Please find guidance on accessing your online ticketing account here.

If you require any further assistance, please contact the Customer Services team.

If any of your contact details have changed (e.g. address, e-mail address, phone number) please update your details on your online account or contact the Customer Services team.

Click here for full instructions on how to update/amend your personal details.

All member correspondence is done via email. It is vital that you supply us with a full and correct email address on your account to ensure you receive regular updates and DO NOT unsubscribe from any emails.

If you think you have unsubscribed, please email [email protected] to be resubscribed.

You can view and update your contact details at any time by logging into your Scottish Rugby Online Ticket Centre account.

The most common reason for members not receiving emails is due to them unsubscribing from our various mailing lists.

OPERATIONAL EMAILS

The mailing list we typically use to communicate key information with supporters is the Edinburgh Rugby Operational List. These emails will typically come from the following addresses:

• [email protected]
• [email protected]

(These are not promotional emails and contain important information regarding your membership. You can unsubscribe from these emails BUT WE STRONGLY RECOMMEND that you do NOT unsubscribe, in case you miss important information regarding your membership and we are unable to contact you.)

If you are not receiving any of these type of emails, please contact [email protected] so we can re-subscribe you.

Other reasons include using the wrong email address linked to your account or your mailbox being full.

MARKETING EMAILS

If you are not receiving marketing emails, please click here to opt in.

Make sure our emails reach your inbox by adding the following addresses to your address book:

• [email protected]
• [email protected]